Senior Offering Program Manager

Job Location: Bangalore, Karnataka, India

Job ID: 00108422-1

Come join Intuit as part of EMS (Employee Management Solutions) team as “Senior Program Manager”. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business. The position is based at the Intuit India Development Center (IDC) located in Bangalore, India.

Your Opportunity at Intuit:

The Sr. Program Manager drives the end-to-end delivery of critical consumer-facing program for our largest financial institution clients. The Sr. Program Manager is the leader and acts as guardian of the client experience, guiding the implementation of complex products and services from post-sale, through delivery, to go-live and support. The Sr. Program Manager will work in close partnership with the cross-functional teams including sales, marketing, engineering, operations and support to execute as well as manage client relationships.

Sr. Program Manager must demonstrate strong leadership and relationship management skills in a consultative environment. The Sr. Program Manager will help define project scope by analyzing client needs and provide recommendations and guidance during the implementation process. In addition, the Program Manager must:

Responsibilities

• ü Drive complex, cross-functional deployments with world class program management including thoughtful planning, scope clarification, risk and resource constraint management including proactive mitigation and contingency plans across the multiple tracks of the program.
• ü Manage concurrent complex and sophisticated clients programs
• ü Deliver the delivery activities against the statement of work and managing on time, high quality and high client satisfaction with the offering, the implementation and the team
• ü Drive the documentation and proactive communication of program goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and program alignment and the timely resolution of issues, risks and roadblocks.
• ü Skillfully generate creative solutions to challenging program and/or client related issues in a timely manner under potentially stressful situations
• ü Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
• ü Adheres to all company, departmental and project policies and procedures
• ü Demonstrates effective leadership and project management skills
• ü Participates at a senior level in departmental efforts and initiatives to define and improve project management structure and definition, as well as to determine and implement best practices and methods of managing Implementation Services activities
• ü Serves as coach and mentor to Project Managers within Implementation Services

Qualifications

Qualifications:

· BS/BA degree or equivalent experience.

· 10+ years experience delivering large scale online enterprise software deployment and implementations to or through enterprise customers or partner consultative relationships.

· 10+ year’s project/program management or other related management experience, including the management of technical projects in a consultative environment

· Proven leadership ability of large client implementations and of internal teams

· Proven cross-function, end to end program management for new initiatives where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders.

· Demonstrated ability to manage technical project with complex data management

· Experience in relationship management across partners, alliance or for enterprise customers including the ability to establish and maintain executive relationships

· Excellent verbal/written communication and influencing skills as well as effective listening skills

· Experience in the use of structured project management methods and tools

· PMP Certified

· Ability to quickly learn basic concepts related to the financial services industry.

· Ability to quickly learn new products

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