Tuesday, 25 February 2014

Senior Application Operations Engineer

Job Location: Bangalore, Karnataka, India

Job ID: 00108071-1
· While acting as a liaison with the development and QA teams you will be a primary contact to resolve production/hosting related issues.
· You will be responsible for promoting code to different environments as part of the periodic release schedule.
· You would need to be a part of a rotating on call schedule where you will be the POC/ Oncall support. in IST timing. (No Shifts.)
· Self-motivated, innovative problem solver who thinks smart, makes the right things happen.
· This is a fast paced dynamic environment which requires an energetic self-starter with creative approaches to solving complex problems.
· Responsible for driving operational excellence for the connected services that a business offers to its customers to deliver an ""always on"" operation, year round, at the right cost
· Uses your knowledge of technology and operational best practices to drive the design, development and implementation of operational standards and capabilities for connected services that enable highly available, scalable & reliable customer experiences
· Ability to think end-to-end about how to meet customer needs in a way that is operationally sustainable.
· Includes creating, developing & managing the deployment architecture for the application
· Developing and driving incident management processes, playbooks and stakeholder communication mechanisms
· Overseeing change management & configuration management operating mechanisms
· Excellent communication skills, both written and verbal
· Internally motivated, self-starter with ability to plan, organize, and establish priorities to meet goals and achieve results
· Must work well under pressure, balancing multiple priorities and objectives. Handles conflict well
Intuit's Enterprise Business Solutions (EBS) group is currently conducting a search for an Application Operations Engineer. EBS Operations group supports multiple enterprise products from various key groups like CG, SBG, APD with flagships products like TurboTax, Quickbooks etc. while producing and supporting all corporate business applications and platforms, and other connected services. Intuit, one of the top 100 BEST COMPANIES TO WORK FOR, the EBS team at Intuit is looking for an innovative candidate who can support our application with an attitude of "Always On".

Primary Responsibilities:
· While acting as a liaison with the development and QA teams you will be a primary contact to resolve production/hosting related issues.
· You will be responsible for promoting code to different environments as part of the periodic release schedule.
· You would need to be a part of a rotating on call schedule where you will be the POC/ Oncall support. in IST timing. (No Shifts.)
· Self-motivated, innovative problem solver who thinks smart, makes the right things happen.
· This is a fast paced dynamic environment which requires an energetic self-starter with creative approaches to solving complex problems.
· Responsible for driving operational excellence for the connected services that a business offers to its customers to deliver an ""always on"" operation, year round, at the right cost
· Uses your knowledge of technology and operational best practices to drive the design, development and implementation of operational standards and capabilities for connected services that enable highly available, scalable & reliable customer experiences
· Ability to think end-to-end about how to meet customer needs in a way that is operationally sustainable.
· Includes creating, developing & managing the deployment architecture for the application
· Developing and driving incident management processes, playbooks and stakeholder communication mechanisms
· Overseeing change management & configuration management operating mechanisms
· Excellent communication skills, both written and verbal
· Internally motivated, self-starter with ability to plan, organize, and establish priorities to meet goals and achieve results
· Must work well under pressure, balancing multiple priorities and objectives. Handles conflict well

Qualifications

Qualifications
    · BE/B.Tech/MCA from reputed Educational Institutions with a consistently good academic record.
    · 5-7 years of experience with a minimum of 4 years of experience in administering Siebel 8.x, components, E-Communications, EAI workflows, assignment management and monitoring in Unix/Linux environment.
    · Working knowledge with iPlanet, OHS, Apache.
    · Automating deployments and basic understanding of linux OS.
    · SRF Migration and Repository Migration (Export , Import and DDL Synch). Working knowledge on version controlling tool like Perforce, SVN etc.
    · Software Installation Like Database Server, Siebel Server, Web Server, Report Server, Chart Server, Document Server, Client , Tools, Patches ,Hot Fixes, Oracle and Patch management of Siebel environment
    · Understanding/Configuring High Availability Clustering through Microsoft(MCSE) & VERITAS
    · Raise SR with Siebel and follow up to competition for product and deployment related fixes
    · Worked on Oracle Enterprise Manager (OEM)
    · Preparing Failure Mode and Effect Analysis (FMEA) documents.
    · Exposure to SalesForce (SFDC) applications, Order Management Modules in Siebel environment would be an added advantage.
    · Follows proper change management, incident management and problem management process.
    · Conducting Performance test before Application Go live & release.
    · Acted as primary escalation point for issues and problems within the shift and managing onsite interaction.
    Good to have:
    Production support exposure with Java based environment like Jboss/ tomcat is added advantage.
    Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies To Work For” and Fortune World’s “Most Admired Software Companies” lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.
Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks®, Quicken®, and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.
Discover what it’s like to be part of a team that rewards taking risks and trying new things. It’s time to love what you do! Check out all of our career opportunities at: http://jobs.intuit.com/. Intuit is an Equal Opportunity Employer

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