Sr. Customer Support Manager Data Center & Cloud

Job Location: Tokyo, Maynds, Japan

Think you are up to the challenge of VCE? Globally we are experiencing growth that has exceeded all expectations. Not surprising when you consider that we are the people driving the future of Cloud Computing. It’s an industry with over $400 billion at stake and no one is in a better position for success than VCE. It’s time to take your career to the next level and join a collaboration of bold thinkers who are developing the world’s most advanced converged infrastructure. It’s time to take your career to the Cloud.

Our company was formed by Cisco, EMC and VMware with investments from Intel. It’s a combination that has led to explosive growth with our best still yet to come.

JOB TITLE: Sr. Customer Manager- Data Center & Cloud Solutions
General Summary
The Customer Support Manager will play a critical role in the growth and success of VCE's Customer Service Division. You will manage the Customer Support Team members and provide key leadership to help deal with all levels of customer technical requests. Additionally, you'll work closely with other business units particularly Sales to respond to Critical Technical Requests and Escalations. You will need to use both Strong Business Communication & VCE related Technical Knowledge to address customer needs. Mission Critical Support and a Sense of Urgency will allow you to succeed.

Responsibilities
* You will be responsible for day
to day management of VCE’s Customer Service Team-this is a hands on
position so you’re expected to work closely with support team members to
deal with most critical customer requests
* Working closely with other key
functional leaders such as Sales and Professional Services to ensure that
Critical Customer Escalations are resolved quickly
* You will drive team performance
and create metrics to monitor their execution
* You must feel the Sense of
Urgency to deal with Mission Critical Support-proactively deal with
current and future issues

Re Required Skills and Experience
* You must have a background in
Customer Support Management with technical knowledge in VCE environments
(storage, network, virtualization, compute)-you will have the chance to
learn about V-Block related technology upon joining
* You should have experience
growing a Customer Support Team: day to day team management, driving their
performance and ensuring success
* The ability to work in a Cross
Functional Setting especially with Sales to help Deliver Service and
Quality to key accounts
* Management Experience of a
Technical Call Center setting would be nice, but not absolutely necessary
* Strong Business Communication
Skills: Native Japanese, Business English is MANDATORY
* Passion and Desire to work in
Start Up Environment is a Must
* Sense of Urgency, Proactive,
Independent Thinker
* 10-15 years work experience
required
* Bachelor’s Degree or relevant
work experience

• 
  

If you think you have what it takes to continue the remarkable growth and success of VCE, we invite you to explore a career with a recognized industry leader. We will give you the chance to learn more and accomplish more, faster than you ever thought possible. The Cloud is waiting. What are you waiting for?

At VCE we recognize the importance of reflecting the world's diversity within our workforce and we are committed to supporting equal employment opportunity. Make no mistake; diversity is a way of life at VCE.

Job ID: 120428BR

apply